Unfortunately, we do not issue refunds or offer cancellations. All sales are final.

We currently ship in the U.S and Canada only. However, we cannot promise a guarantee delivery date and delivery delays once we ship your gifts. International shipment to Canada may take 1-30 days to arrive to your doorstep. We are not responsible for any applicable governmental taxes/custom fees for international shipmnents that arise.

If an item arrives damaged, we will gladly replace it. Please email us at islandcreolebox@gmail.com

You will recieve a tracking number with each order. Unfortunately, we are not reponsible for lost/stolen packages especially if it's marked delivered. All claims can be made for lost/stolen items can be made with USPS.com. Please ensure address is correct when placing orders, especially when sending gifts to loved ones. Also make certain you have a secure location where you can receive packages.